The 3 engagement levels

Before setting goals or managing with goals, it’s important to understand how motivation works. Several researchers have asked the question. In this article, I explain the three levels of motivation, as described by Mihály Csíkszentmihályi, Edward L. Deci and Richard M. Ryan, and democratized by Dan Pink in his book…

Read more

Resolve issues efficiently

The principle of operational excellence is to be good the first time. However, in some situations, it does not work. Processes and tools are never more perfect than the humans who design them. So, how do your customers judge you? Beyond quality, it’s the way you handle their problem that…

Read more