Remove waste in services’ sector?

The lean and Six Sigma concepts are very geared towards the manufacturer. In computing, Agile techniques are very close for both concepts and tools. Everything is therefore also applicable in the service sector, with some adjustments. I recommend reading William Lareau’s Office Kaizen, which covers most of the tools and…

Read more

The danger of a single story

Do you know TED talks? It consists of inspiring presentations in science, art and technology. I would like to share with you today, one of the most seen video, presented by Chimamanda Adichie, on the danger of a single story. She highlights the importance of multiplying the sources of information.

Read more

Do you know the virtual queue?

I recently tested the virtual queue. I have been conquered by this mode of operation and I think it applies to many industries, particularly in the service sector. The omnipresence of the mobile in everyday life makes it a very effective tool to improve the quality perceived by customers and…

Read more

Find ways to improve

3% people

To progress, you must find, without stopping, new ways to improve. your creativity may be dry … In my last article, I discussed the management of the 3% problematic employees. However, your organization may not have malicious employees, but only 3% of employees who are recalcitrant to your practices. Assuming…

Read more