Walk a virtual process

The Gemba walk should be the daily activity of any manager. This activity should be practiced regularly. However, walking a virtual process is much more complicated than a physical process. In this article, I present you some tips to get there. À lire aussi : Services Blueprinting: a client-focused process mapping…

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What role play your professionals?

Whether you call them technician, engineer, analyst, advisor, expert, manager, responsible for …, your organization cannot do without professionals. They are the link between strategic decisions and operations. The value-added of field employees is easy to measure. It is one of the pillars of lean and operational excellence. Similarly, the…

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Put customers in categories

In process improvement, we are always interested in the customer: the organization lives for and by the customer. Each organization must therefore question the added value it brings to its customers and strive to know them well, as well as their expectations. I will share some thoughts on the knowledge…

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