Culture and concepts
Success depends on individual behavior. The theory is broad, and sometimes complex. In this category, you will find everything you need to better understand the why and the how. The concepts and guiding principles are presented simply to extract the essence and help you implement them.
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Learn from positive mistakes
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The performance triangle
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Eliminate waste in services?
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The danger of the single story
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The cobra effect or perverted incentives
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Should we always measure before acting?
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How to determine the added value of a solution?
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3% of your teams are holding you back
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Creating meaning in change management
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Implement a tool in a phased approach