In this category are placed all articles describing a methodology or a tool for process continuous improvement expert.
Who does not use Kanban? This is what assures you that you never go short of toilet paper at home… In this article I will (re) explain the principle of Kanban. I also give you its use cases, at home, as well as in the industry and in the service.…
In this article I will explain how to define a value proposition, then how to use a design thinking tool to make sure you meet the needs of your customers. We will always find a problem to fit with the solution What is the value proposition? The value proposition is…
It’s trendy: to survey your customers. I do not know about you, but as far as I’m concerned, there is not a week going on without being asked my opinion. Whether it’s a link on grocery or hardware store receipt, an email from a car rental company, a hotel, my…
Congratulations! You have set yourself a SMART goal, you have a clear and achievable goal, but where are you? How are you moving towards this goal? In this article, I will discuss the notion of predictive indicators and reactive indicators. To control your performance and make sure you achieve your…
The principle of operational excellence is to be good the first time. However, in some situations, it does not work. Processes and tools are never more perfect than the humans who design them. So, how do your customers judge you? Beyond quality, it’s the way you handle their problem that…
You now have the tips for planning and gaining efficiency from a sociological point of view. You know how to leverage your colleagues, group effect, or your organization. Now, I propose to focus on yourself. The second step in time management is to get to know each other better, to…
Time is lacking, yet we are all equal and have 24 hours in our days. Why do some seem to do more in their 24 hours than others? Several colleagues tell me: but how do you find the time to do all this? It’s not just a question of organization.…
Mid-December, rush of the end of the year, as much at the office as at home. The pressure of psychological deadlines is intense at this moment: everyone wants to deliver for the end of the week, the month, the quarter, the year, or in December, everything happens the same day…
American citizens had recently a choice to make: it is the prerogative of democracy! However, is the choice really desirable in all cases? Is it an added value for our companies or, in the context of the company, for our customers? In this article, I will share some results of…
How does the vision differ from the mission? How to define them? How to turn this dream into reality with strategies?
