In this category are placed all articles describing a methodology or a tool for process continuous improvement expert.
Cela fait maintenant 10 ans que j’écris sur l’excellence opérationnelle. Je pensais que j’aurais rapidement fait le tour du sujet, mais je me rends compte que c’est loin d’être le cas. Plus de 100 articles plus tard, j’ai toujours une liste de sujets à aborder qui ne désempli pas !
In the world of quality and continuous improvement the term Six Sigma is often used. True to my objective of deciphering, I present you the method, step by step and tell you in which cases it is the more effective. Six Sigma Principle Formalized by Bill Smith (Motorola) in the…
Having a hard time choosing the right solution for your project? Don’t know what the right decision is? In this article, I will present different methods for making decisions. They can be used both in the professional world and in the personal sphere, for decisions related to your life. The…
When you want to improve your ways, you can use a small step approach (Kaizen) or breakthrough approach (Kaikaku). To learn more about the two approaches: Kaizen or Kaikaku? The majority of companies start with a Kaizen approach. This is indeed ideal when teams are not used to questioning. After…
Who does not use Kanban? This is what assures you that you never go short of toilet paper at home… In this article I will (re) explain the principle of Kanban. I also give you its use cases, at home, as well as in the industry and in the service.…
The rhythm of the production line is conditioned by that of the slowest equipment. Theory of constraints helps to identify this equipment. By raising the system constraint, you optimize your production.
In this article I will explain how to define a value proposition, then how to use a design thinking tool to make sure you meet the needs of your customers. We will always find a problem to fit with the solution What is the value proposition? The value proposition is…
It’s trendy: to survey your customers. I do not know about you, but as far as I’m concerned, there is not a week going on without being asked my opinion. Whether it’s a link on grocery or hardware store receipt, an email from a car rental company, a hotel, my…
Congratulations! You have set yourself a SMART goal, you have a clear and achievable goal, but where are you? How are you moving towards this goal? In this article, I will discuss the notion of predictive indicators and reactive indicators. To control your performance and make sure you achieve your…
The principle of operational excellence is to be good the first time. However, in some situations, it does not work. Processes and tools are never more perfect than the humans who design them. So, how do your customers judge you? Beyond quality, it’s the way you handle their problem that…
