When you want to improve your ways, you can use a small step approach (Kaizen) or breakthrough approach (Kaikaku). To learn more about the two approaches: Kaizen or Kaikaku? The majority of companies start with a Kaizen approach. This is indeed ideal when teams are not used to questioning. After…
The rhythm of the production line is conditioned by that of the slowest equipment. Theory of constraints helps to identify this equipment. By raising the system constraint, you optimize your production.
In our service-dominated economies, the Customer Contact Center (CCC) is gaining momentum. It has become an essential point of interaction and is part of everyday consumer life. Unfortunately, making a phone call to a Customer Contact Center is often experienced as a sinecure: waiting time, expeditious service, complicated menus and…
The SMED, Single Minute Exchange of Die, is a tool that has proven itself in the industry. It is quite simple to implement. SMED generates gains of 30 to 70% over the time required for a tool or series change. In this article, I will remind the basics of this…
Continuous improvement is a toolbox and set of methodologies. In this article, I present two ways of working, two philosophies, two approaches to improve processes: Kaizen and Kaikaku. The two approaches being complementary, the graph below shows how they help to go further in the improvement process. Kaizen and Kaikaku…
