For the last 10 years I’ve been writing about operational excellence. I thought that I would have quickly covered the topic, but I realize that it is far from being the case. More than 100 posts later, I still have a list of topics to be addressed that does not…
Change management is a discipline in its own right, however, it overlooks an important aspect to successfully leverage projects. This is why I prefer a broader approach. The business solution integration, in which change management is a means, rather than an end.
One of the key principles of change management is to create (or give) meaning. John Kotter, the expert in the field, explains the transformation of a company into eight steps. It is possible to adapt your model to smaller changes, with the same steps. All revolve around the vision, meaning…
In this summer vacation time, I had the opportunity to take eight flights in the United States with two airlines. Air travel is quite different from the lean vision and customer experience orientation I promote in this blog. Expectations, complexity, delayed flights or luggage are unfortunately the daily life of…
In any improvement project, there are risks of failure: budget exceeded, poorly adapted solution, rejection of teams. If the technical constraints are easily addressed, the impact of the change on human beings and their reactions is more uncertain. It is in this context that change management comes into play. In…
Beyond continuous improvement tools, philosophy and corporate culture are the key success factors in a Lean transformation. In this article, I will review the different types of organizations, before focusing more specifically on the Lean model, and the concept of the “inverted pyramid”.
