Airport security has increased in recent years. The equipment and staff increase the cost of the passage of each traveller. Cost that airlines obviously pass on to their customers. They grumble about rising prices, so airports need to cut costs while maintaining or enhancing security. Automation of some tasks can…
Today, I will illustrate several concepts of operational excellence, as can be seen in application in a fast-food restaurant: Mad Radish. I visited the downtown Ottawa branch. This is a nice example of well used tools. Mad Radish offers a healthy fast food service: salads meals. Standardization and simplification The…
American citizens had recently a choice to make: it is the prerogative of democracy! However, is the choice really desirable in all cases? Is it an added value for our companies or, in the context of the company, for our customers? In this article, I will share some results of…
To measure your customers’ satisfaction, many indicators exist. In addition to the customer satisfaction index (CSI) and the net promoter score (NPS, see these other articles), the customer effort (CES) is very popular. In this article, I will explain in which case to use it, and what are the methods…
How long do you need to find an email or a document? Whether in our professional or personal life, the production and massive sharing of documents and emails make us victims of disorganization. In this article I will remind you the basics of the 5S. They can help regain control…
In any improvement project, there are risks of failure: budget exceeded, poorly adapted solution, rejection of teams. If the technical constraints are easily addressed, the impact of the change on human beings and their reactions is more uncertain. It is in this context that change management comes into play. In…
The 5S is a method of organization of the workspace, based on the visual. How to use them at the office, in the factory or at home?
The spaghetti diagram is a tool used to provide a clear view of the flow of parts or individuals.
At the time of hunting for cost and musculoskeletal disorders, robots seem to be well placed to help us accomplish a certain number of repetitive tasks.
What every manufacturing company is looking for is a quality production at a lower cost. The recent setbacks of Toyota and the numerous recalls of vehicles (all brands) remind us regularly. When assembling parts manually, how can you guarantee that the operator always mounts the right part in the right place?…
