6 minutes Operational excellence is based on a few concepts, one of them being: Just in time. But how do you make sure you are always delivering just in time? There are two main flow delivery techniques: push and pull. Let’s dig into the concept, the differences, when it applies and how…
6 minutes I was lucky enough to vote in three different countries. The election process is highly critical because it ensures that a democracy works properly. But like any process, it can be improved. At first I summarize the way the poll is conducted in the three countries. You can go directly…
5 minutes Do you ever wonder how you got to your workplace today, without even remembering stopping at traffic lights? This is the magic of our brain, and the routines deeply embedded in the basal ganglia, also known as the muscle memory. Our brain has two operating modes. Last month, I shared…
5 minutes Whatever we do, we use our brain. Whether for activities of daily life or professional, every gesture or thought goes through our gray cells. I share two articles to better understand the two ways our brain works and help you to perform in all situations. In this first article, I…
7 minutes You have decided to transform your organization. Your managers learned how to manage in a participatory way and you trained the teams to solve problems. So your employees are now making decisions on a daily basis. Finally, you use several tools to improve your performance. Or you think about it,…
5 minutes How to optimize the performance of a Customer Contact Centre? Work on post-call time. The SMED applies to all series changes, especially unitary series.
5 minutes The rhythm of the production line is conditioned by that of the slowest equipment. Theory of constraints helps to identify this equipment. By raising the system constraint, you optimize your production.
3 minutes Airport security has increased in recent years. The equipment and staff increase the cost of the passage of each traveller. Cost that airlines obviously pass on to their customers. They grumble about rising prices, so airports need to cut costs while maintaining or enhancing security. Automation of some tasks can…
4 minutes Before setting goals or managing with goals, it’s important to understand how motivation works. Several researchers have asked the question. In this article, I explain the three levels of motivation, as described by Mihály Csíkszentmihályi, Edward L. Deci and Richard M. Ryan, and democratized by Dan Pink in his book…
4 minutes Management by objectives, the only way to achieve the results? This is the subject of an eternal debate: how to achieve performance? Should we manage by objectives, based on the results, or manage by behavior, on the means? In some companies, the result is more important than the means taken…
