The SMED applied in a CCC: reduction of post-call time
How to optimize the performance of a Customer Contact Centre? Work on post-call time. The SMED applies to all series changes, especially unitary series.
Tag: SMED
The Theory of Constraints
The rhythm of the production line is conditioned by that of the slowest equipment. Theory of constraints helps to identify this equipment. By raising the system constraint, you optimize your production.
Three ways to improve cycle time or delay
Following my article helping you better understand the different types of time, you now know the pace required to meet the needs of your customers. But you may have cycle times too long to answer. You may also have delays that exceed the expectations of your customers. I propose three…
Progressive deployment of a tool
Not all organizations are at the same level in implementing lean and its tools. In some, lean words are taboo, often because of failures in the past. For these organizations a little chilly about the implementation of new tools, I suggest using a progressive implementation method.
Enjoy the power of SMED
The SMED, Single Minute Exchange of Die, is a tool that has proven itself in the industry. It is quite simple to implement. SMED generates gains of 30 to 70% over the time required for a tool or series change. In this article, I will remind the basics of this…