More than ever, we need to work together. However, collaborate and cooperate are two different things. I explain the difference so that you can choose what is best for your context. The basics: a shared goal, a common vision In both cases, the teams are working towards a common goal.…
Have you ever built a house or worked on a construction site? If so, you know it takes a long time. Besides, there are mistakes. The level of quality is sometimes not at the expected level. And finally, it’s quite expensive. In this article I explain how Lean principles can…
In a previous article, I described the three engagement levels. If the first two (survival and extrinsic) are present at all times, this is not the case of intrinsic motivation. In this article, I will detail how to create an environment conducive to develop this type of engagement. According to…
Before setting goals or managing with goals, it’s important to understand how motivation works. Several researchers have asked the question. In this article, I explain the three levels of motivation, as described by Mihály Csíkszentmihályi, Edward L. Deci and Richard M. Ryan, and democratized by Dan Pink in his book…
Management by objectives, the only way to achieve the results? This is the subject of an eternal debate: how to achieve performance? Should we manage by objectives, based on the results, or manage by behavior, on the means? In some companies, the result is more important than the means taken…
It’s trendy: to survey your customers. I do not know about you, but as far as I’m concerned, there is not a week going on without being asked my opinion. Whether it’s a link on grocery or hardware store receipt, an email from a car rental company, a hotel, my…
Congratulations! You have set yourself a SMART goal, you have a clear and achievable goal, but where are you? How are you moving towards this goal? In this article, I will discuss the notion of predictive indicators and reactive indicators. To control your performance and make sure you achieve your…
Change management is a discipline in its own right, however, it overlooks an important aspect to successfully leverage projects. This is why I prefer a broader approach. The business solution integration, in which change management is a means, rather than an end.
The principle of operational excellence is to be good the first time. However, in some situations, it does not work. Processes and tools are never more perfect than the humans who design them. So, how do your customers judge you? Beyond quality, it’s the way you handle their problem that…
I am always surprised to see where Ikea items come from: China of course, but also Thailand, Poland, or just Sweden. In this article, I propose some ways to guide you, if you want to relocate your manufacturing production in a country with low labor costs. These outsourcing often make…
