The principle is simple to understand. However, implementing it requires patience, humility and attention.
Build your performance indicators
How to choose performance indicators? How many? Which ones? Let's measure to pilot effectively!
Reconcile added value and client experience
What's the difference between added value and customer experience? How do they relate? In this article, I will clarify these two terms.
True North : define your vision, mission and strategy
How does the vision differ from the mission? How to define them? How to turn this dream into reality with strategies?
Participative or directive management? Deploy lean culture
To achieve operational excellence, you need to move to a participatory management model. Do you know what is lean culture?
This personal blog, written by an expert in continuous improvement, aims to democratize the principles of operational excellence.
As an individual, employee or manager, you care about your performance, but also about your organization and your team. So, don't wait any longer to discover the fundamentals, tools, concrete examples and ideas to help you get into action. Thank you for your visit !
The spaghetti diagram
The spaghetti diagram is a tool used to provide a clear view of the flow of parts or individuals.
5 Why and 5 Ws
Two easy tools to use to solve problems. Easy yet powerful!
The performance triangle
How to be successful? Simply by balancing your performance for your organization, your clients and your employees.
5S, much more than a trend
The 5S is a method of organization of the workspace, based on the visual. How to use them at the office, in the factory or at home?
Identify your value chain
Identify what value your bring to your customers, then use some tips to exploit your value chain at its best.
Set a SMART goal
The best way to achieve your goals is to have them well defined ... The simplest technique is the SMART goal.