Remove waste in services’ sector?

The lean and Six Sigma concepts are very geared towards the manufacturer. In computing, Agile techniques are very close for both concepts and tools. Everything is therefore also applicable in the service sector, with some adjustments. I recommend reading William Lareau’s Office Kaizen, which covers most of the tools and…

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The danger of a single story

Do you know TED talks? It consists of inspiring presentations in science, art and technology. I would like to share with you today, one of the most seen video, presented by Chimamanda Adichie, on the danger of a single story. She highlights the importance of multiplying the sources of information.

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What role play your professionals?

Whether you call them technician, engineer, analyst, advisor, expert, manager, responsible for …, your organization cannot do without professionals. They are the link between strategic decisions and operations. The value-added of field employees is easy to measure. It is one of the pillars of lean and operational excellence. Similarly, the…

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