Client Gemba: to put his shoes on

4 minutes Have you become operational pros? Do you know how to observe your employees, to understand and improve processes? Saviez-vous que vous pouvez également faire du Gemba client ? If you want to understand how your customers use the product or service you offer, this is the best way to proceed.…

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How to automate human resource management

4 minutes The organization’s support functions must also optimize the way they do things. Like operations, they need to question themselves about the value they bring to the organization, and how they can improve. Automation is one of the solutions to improve administrative processes. As in the industrial revolution, when machines replaced…

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