In this category you will find many examples of applications of lean tools, methodologies or concepts. Based on real-life stories, these article let you feel and experience what operational excellence is in real life.
Airport security has increased in recent years. The equipment and staff increase the cost of the passage of each traveller. Cost that airlines obviously pass on to their customers. They grumble about rising prices, so airports need to cut costs while maintaining or enhancing security. Automation of some tasks can…
Today, I will illustrate several concepts of operational excellence, as can be seen in application in a fast-food restaurant: Mad Radish. I visited the downtown Ottawa branch. This is a nice example of well used tools. Mad Radish offers a healthy fast food service: salads meals. Standardization and simplification The…
I am always surprised to see where Ikea items come from: China of course, but also Thailand, Poland, or just Sweden. In this article, I propose some ways to guide you, if you want to relocate your manufacturing production in a country with low labor costs. These outsourcing often make…
Crowdfunding is trendy. This is a very convenient way of financing for creators who want to bring their ideas to life. However, many projects fail and products are never delivered. Why ? Simply because industrialization can not be improvised. This is a complex process that large manufacturing companies find difficult…
Operational excellence is based on several key concepts, which are available in all sectors. In this article, I’m going to explain how Costco Wholesale, the world’s second-largest retailer, is at a peak thanks to operational excellence.
In our service-dominated economies, the Customer Contact Center (CCC) is gaining momentum. It has become an essential point of interaction and is part of everyday consumer life. Unfortunately, making a phone call to a Customer Contact Center is often experienced as a sinecure: waiting time, expeditious service, complicated menus and…
I recently tested the virtual queue. I have been conquered by this mode of operation and I think it applies to many industries, particularly in the service sector. The omnipresence of the mobile in everyday life makes it a very effective tool to improve the quality perceived by customers and…
The methods and tools of operational excellence are powerful. Everyone who used them knows it. I recently discovered an original and relevant use of these tools for the improvement of living conditions in developing countries.
Ikea is a world-famous chain of furniture stores. Of Swedish origin, one of the biggest challenges of its expansion has been its ability to simplify its processes and documentation in order to standardize products. This is successful, since the pictured instructions are now a standard. I would like to come back today…
Dans ce cinquième article et dernier article en lien avec le Sommet International des Coopératives, je vous propose de réfléchir sur une difficulté commune aux coopératives et aux organisations lean. Comment faire pour mesurer la rentabilité de l’immatériel ? En effet, beaucoup de choses sont si difficiles à mesurer.
