Do you know the virtual queue?

I recently tested the virtual queue. I have been conquered by this mode of operation and I think it applies to many industries, particularly in the service sector. The omnipresence of the mobile in everyday life makes it a very effective tool to improve the quality perceived by customers and…

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Visual management for customers

Ikea is a world-famous chain of furniture stores. Of Swedish origin, one of the biggest challenges of its expansion has been its ability to simplify its processes and documentation in order to standardize products. This is successful, since the pictured instructions are now a standard. I would like to come back today…

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