Tools / Methods
To work well, you need the right tool. It is possible, but more difficult to hammer nails with a screwdriver. Here you will find posts that describe a methodology, a tool or a technique. With step-by-step explanations, you should be able to quickly try them out and decide if they meet your needs.
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Digital Gemba Walk: walking a virtual process
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Identify your value chain to take the right actions
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The pitfalls of problem solving
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Problems solving methods : 8D and A3
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A digital 5S for double digits results
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Set a SMART goal
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Measure customer satisfaction in all cases
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Close the feedback loop with the client
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The ultimate question to improve the satisfaction of your customers
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Set up an indicator table and its animation
