Resolve issues efficiently

4 minutes The principle of operational excellence is to be good the first time. However, in some situations, it does not work. Processes and tools are never more perfect than the humans who design them. So, how do your customers judge you? Beyond quality, it’s the way you handle their problem that…

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Always measure before acting?

3 minutes A remark from a daycare employee made me ask myself the following question. Must we always measure before acting? In this case, my boy seemed feverish, but she maintained that he was not, because she had not taken his temperature. Which from the egg or the hen … In this…

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