Lean and Agile
Here are methodologies and tools that have been tried and tested for decades. They come from industry and software development and are applicable in all domains. Learn how to work better, focusing on the value you deliver to your customers, at the right time.
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Getting useful feedback: the keys to a good survey
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From great idea to manufactured product: the setbacks of Kickstarter projects
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Costco: operational excellence in the retail industry
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Good resolutions: the best self-improvement project
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Operational Excellence in Customer Contact Center
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X-matrix and catchball
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Hoshin Kanri: what’s your plan?
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Understand takt time, cycle time and lead time
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Learn from positive mistakes
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Eliminate waste in services?