Tag: Continuous improvement or Kaizen
The 3 engagement levels

Before setting goals or managing with goals, it’s important to understand how motivation works. Several researchers have asked the question. In this article, I explain the three levels of motivation, as described by Mihály Csíkszentmihályi, Edward L. Deci and Richard M. Ryan, and democratized by Dan Pink in his book…
You implement a culture of operational excellence? Here are the pitfall to outwit!

To face the competition, or improve your performance in a more difficult economic period, you may be thinking of the magical “lean” recipe. Operational excellence brings results that can sometimes make you think of miracles. However, the pitfalls are numerous, and fortunately, known. I suggest you take a look at…
Understand lead time, takt time and cycle time
Leverage positive mistakes
Remove waste in services’ sector?

The lean and Six Sigma concepts are very geared towards the manufacturer. In computing, Agile techniques are very close for both concepts and tools. Everything is therefore also applicable in the service sector, with some adjustments. I recommend reading William Lareau’s Office Kaizen, which covers most of the tools and…
Seikatsu Kaizen, improvement of living conditions
Progressive deployment of a tool
Services Blueprinting: a client-focused process mapping

There are several ways to map a process or value chain. I would like to introduce a little known customer-oriented mapping : the service blueprinting. It is particularly suitable for the service sector and the hospital environment. A customer-centric mapping In fact, every time the customer is at the heart of…